By accessing real-time data from social media publications, comments, posts, and mentions, our team gathers and collects online conversations about the brand, consumer, product, or industry.
Using social media listening tools, we create advanced queries and dashboards, aggregate insights from Twitter, Instagram, Facebook, Web, Forums, and News platforms, and deliver cross-channel knowledge about the topics, consumers, campaigns, or trends.
Social listening will help you with:
- Market research (understand conversations related to a specific topic)
- Audience analysis (track customer’s sentiment)
- Crisis monitoring (prepare a response for criticism)
- Competitors analysis (be aware of where your competitors perform better)
- Market trends (follow current tendencies that bring public attention)
Social Media Listening Service Includes
- topics monitoring
- keywords performance
- mentions analysis
- historical data tracking
- sentiment analysis
- quantitative report
- Forums, Industry Data, Social Media, CRMs, Marketplaces, News Feeds, Web data, etc.
- Social Media Listening tools (selected by GBSN Research or by the client)
- Data Analytics platforms
- Ecommerce, Real Estate, Health, Consumer Goods, Automotive, SaaS, Fashion, Finance, Pharma, Entertainment, Telecom.
- Other services:
- Dashboard Creation
- Query Creation
- Data Coding
- Topics Creation
- Data aggregation
- Data cleaning
- Up to 3 topics to monitor
- Up to 15 keywords
- Up to 10,000 mentions
- Up to 3 months of historical data
- 1 language and 1 country
- To be provided: industry or business field and location
- Delivery time: 5 business days
Contact us for weekly and monthly licenses.