Customer Behaviour
Make sense of the actions your customers take, and use it to hone your approach.
Predict consumer interactions with your brand
A 360° overview of customer behaviours
GBSN Research conducts thorough cross-channel data collection from sources including social media, customer call records and your own website to generate a comprehensive, 360° overview of typical and atypical customer behaviours. These analytical insights provide a greater understanding of the customer journey, empowering you to tailor your approach to actual customer needs.
How we use it
A streamlined journey from lead capture to final sale
Already used by data-driven organisations across every industry, customer behaviour research identifies trends and key patterns in behaviours found within associated audience pools. It locates adjacent and overlapping demographics and enables businesses to expand their reach and generate new leads. These insights can also be used to identify obstacles along the customer journey. By highlighting weaknesses within the sales funnel, customer behaviour predictions help to generate more tailored approaches and ensure a smoother more streamlined journey from lead capture to final sale.
Customer Experience
Understand and boost the customer experience.
Buying Journey
Understand and streamline the buying journey.
Customer Feedback
Assess opinions and success of products/services.
Marketing Effectiveness
Improve effectiveness of marketing campaigns.
Reduce Costs
Lower customer acquisition costs.
Churn Rate
Reduce customer churn rate.
Social Media Performance Analysis
€500,00
Monitor online consumer behaviour on social media and adjust the offer according to current audience demand.
For more information about working with GBSN to predict consumer interactions with your business, talk to our team today!
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