Social Media Listening
Track, monitor and interpret what your customers are saying about you. Identify trends and tap into consumer sentiment.
Social Media Monitoring
Protect your reputation
Take a proactive approach to online reputation management with cross-network social media monitoring for your brand. Real time social media listening can identify a problem before it escalates to a crisis, measure consumer sentiment and highlight key trends, helping you to manage risk and mitigate negative virality.
In addition to monitoring and tracking messages, comments, posts and mentions relating to your brand, industry or topic of interest, we take social media listening one step further.
How we use it
We give context to conversations to help you make sense of what’s being said about your brand.
GBSN Research will analyse and fully interpret the customer voice, offering actionable insight and real-time updates so that you can maintain an agile approach to communications and initiate remedial action when necessary.
Our comprehensive social media listening service collates cross-channel data gathered from social networks, blogs, news sites, and forums to build a thorough overview of business and industry sentiment.
Design and develop a strategic social media marketing strategy.
Closely monitor and manage online reputation and brand sentiment.
Stay on top of the latest trends and developments within your industry.
Mitigate negative perceptions with real time responses.
Better understand customer needs and meet evolving expectations.
Provide time-sensitive sentiment and context in times of crisis.
How we do it
How do we implement a social listening strategy
Our team of analysts are experienced on a variety of data analysis tools for collecting, analyzing, organizing and visualizing data, and will give you access to important insights in no time.
For more information on our services, talk to our team today!
We respect your privacy and do not tolerate spam and will never sell, rent, lease or give away your information to any third party.