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Steps for Managing Adverse Events Online - GBSN

Steps for Managing Adverse Events Online

The world’s most influential organisations are listening to their audience. Whether it’s through social media monitoring, social listening, or sentiment analysis, the biggest names in business are doing it. And so it’s not surprising that a huge number of smaller companies are starting to jump
How Can Competitive Analysis be used for Benchmarking - GBSN

How Can Competitive Analysis be used for Benchmarking

Benchmarking has long been an integral part of any solid framework for strategic planning. It’s a technique that’s used to monitor the industry and maintain a competitive edge. But let’s look at things from a different perspective. Is it possible to switch things around, and
What is Sentiment Analysis and How Does it Work - GBSN

What is Sentiment Analysis and How Does it Work

Sentiment analysis is fast becoming a strategic necessity in the competitive business landscape, but not for the reasons that many people think. The technique is commonly used to track, monitor, and act upon audience perception about a specific brand, but it’s often overlooked in terms
Online Competitor Analysis - GBSN

How to Conduct an Effective Online Competitor Analysis

How do you look at your competitors? As rivals? Or as valuable sources of insight into the customer landscape? Competitor analysis is a vital cog in informed decision making. By creating a systematic learning strategy, you can use the successes and failures, and the strengths
What are the Best Social Listening Tools - GBSN

What are the Best Social Listening Tools?

To really derive full value from social listening, businesses need to focus on big data, but collecting and analysing big data is beyond the scope of human ability. That’s why it’s essential to utilise tools that can automate the process and handle large pools of
Why the Human Touch is Important for Social Listening - GBSN

Why the Human Touch is Important for Social Listening

Social listening software is a form of automation; it automates the process of collecting data and picking up on important patterns and trends in online communications that could potentially empower businesses to make vital changes to facilitate new growth.  And automation is everywhere. According to
How to Get Valuable Insights Through Social Listening - GBSN

How to Get Valuable Insights Through Social Listening

Listen to any online conversation and you’ll get insights into the thoughts, feelings, and perceptions of social media users. For example, by reading local Facebook groups, you might find out that a new restaurant brings little nibbles to tables as customers are reading through the
Grow Your Business With Social Listening - GBSN

Grow Your Business With Social Listening

Social listening is a two-part act – something which many businesses overlook. The first part is the obvious part: selecting channels, tuning into conversations, and analysing online discussions to discover what customers and audiences really think about your brand.  And that’s where many businesses stop.
Why is Social Listening Important - GBSN

Why is Social Listening Important?

‘Consumer insights’, ‘customer understanding’, ‘the bigger picture’... a simple internet search will show all the things gained from listening. But what is perhaps even more vital for businesses right now is to understand just why social listening is so important from an operational standpoint.  Here,