Social Listening

Finding the best data for you.

Social media channels are used everyday to voice opinions, needs, perceptions and desires. Whether you are looking to get feedback on the voice of the customer (VoC), customer experience (CX) or Employee Experience (EX), social media can be used to retrieve information about how people feel about your brand, products, services or experiences.
With this service you can find more about:

  • The main social media channels are being used to discuss your brand
  • What is being said about the product, campaign, event or issue of your choice
  • Information about the main conversation drivers for your brand
  • Tone and sentiment for these conversations
  • Identification about key opinion leaders (kol or Influencers) and stakeholders in the market